As our customer base expands, we're committed to maintaining our reputation for exceptional service and fast response times.

Montel has an important role in the green transition; we do this by supporting companies with key decision-making tools, covering the rapidly changing energy markets. Customers of Montel are big energy consumers, energy producers, regulators, traders, consultants, authorities, media, and others.

In this role, you will sit at the heart of our customer support operations. You will be working closely with Sales, Development, Market Experts and Analytics to assist our customers with technical issues related to our services and the data we provide. Additionally, you will play a key role in developing and enhancing our support systems and routines, contributing to the continuous improvement of our customer support processes and being the administrator of the system. If you have a passion for technology and a commitment to exceptional customer service, we would love to hear from you!

What we are looking for:

· Service-minded and professional communicator in both Norwegian and English (fluency in both languages is essential).

· Detail-oriented and process driven, ensuring every customer interaction is handled with care and accuracy.

· Proactive problem-solver with a passion for finding effective solutions and improving processes.

· Team player who thrives in a collaborative environment and supports a positive workplace culture.

· Able to manage multiple priorities efficiently, even under pressure.

· Experience in customer support, helpdesk, or a similar client-facing role.

· Comfortable with change, eager to expand personal knowledge across a wide range of topics, and open to ongoing training and development.

· Additional languages are always a plus.

Key Responsibilities:

· Handling incoming tickets

- Serve as the main point of contact for all incoming customer support tickets via our central support platform.

- Respond to and follow up on all support-related customer inquiries promptly and professionally.

- Assist the sales representatives with answering technical questions and solving issues that potential customers might encounter during the sales process

· Technical support

- Your responsibilities will include troubleshooting data issues, resolve technical problems, and ensure customer satisfaction.

- Accurately triage and assign more specialist or market technical questions to the relevant expert team.

- Collaborate closely with cross-functional teams to ensure efficient ticket resolution.

· Knowledge Base Management

- Continue to update, develop and maintain the Montel Knowledge Base for internal and customer-facing use.

- Analyse support statistics to identify trends and recurring issues and suggest new Knowledge Base articles to proactively address customer needs.

· Insights

o Help monitor and report on key performance indicators (KPIs) such as ticket volume, response/resolution times, customer satisfaction, trends and escalate patterns or concerns.

· Learning

- Proactively learn about Montel’s products and platforms to provide well-informed support across all customer inquiries.

- Stay updated on new features, platform changes, and best practices to ensure accurate and effective assistance.

What we offer:

· Flexible working arrangements and hybrid options

· European travel opportunities

· A choice of routes for personal development

· Vibrant, inclusive work environment that encourages physical and mental wellbeing

· A hyggelig culture, regular social events and team activities

· The opportunity to be part of the global energy transition

Questions? If you have any questions, please contact katharina.aufderheide@montel.energy. Questions will be replied to from 1st of august.

· Service-Minded and Professional: You approach every customer interaction with professionalism, courtesy, and a strong focus on delivering excellent service.

· Attention to Detail: Ensures that customer interactions and follow-ups are handled with accuracy and care.

· Problem-Solving Abilities: Demonstrates a proactive approach to resolving customer issues, with a strong focus on finding solutions quickly.

· Takes Initiative and Is Proactive: Actively seeks opportunities to improve processes and enhance customer satisfaction.

· Team Player: Works well within a team environment and contributes to a supportive workplace culture.

· Excellent Communication Skills: Able to clearly and effectively communicate with customers, both verbally and in writing, in English and Norwegian.

· Time Management: Capable of managing multiple inquiries and tasks efficiently, even during busy periods.

· Language skills: Fluent in Norwegian and English. Additional languages are as a plus, but not a requirement.

· Experience: You have experience in customer support, helpdesk, or a similar client-facing role.

· Adaptability & Willingness to Learn: You are comfortable with change, eager to expand your knowledge across a wide range of topics, and open to ongoing training and development.