Junior IT Support
Join a global IT team, gain hands-on tech experience, grow your career with learning and mentoring, and make an impact in a fast-paced, collaborative environment.
About the Role
We’re looking for a motivated Junior IT Support Specialist to join our global IT team. In this role, you’ll be an essential part of our centralised support function, helping employees across our international offices stay productive and secure by resolving hardware and software issues. The role is based in Stockton-on-Tees and may require occasional travel to our office in London. You will primarily require an in-office presence to provide hands-on assistance, there are opportunities for remote work from time to time.
Whether you’re setting up a new laptop, troubleshooting a connectivity issue, or helping onboard a new colleague, you’ll play a crucial role in maintaining a smooth, secure, and efficient IT environment.
Responsibilities
- Act as the first point of contact for internal IT support requests via ticketing system, chat, email, and in person
- Provide technical support for Windows, macOS, and commonly used business applications (e.g. MS 365, VPNs, etc.)
- Troubleshoot and resolve hardware issues (laptops, peripherals, docking stations, printers, etc.)
- Perform device setup, user provisioning, and software installation
- Assist in the onboarding and offboarding process of employees from an IT perspective
- Help maintain asset inventory and ensure equipment is properly tracked and updated
- Collaborate with global team members to escalate complex issues or coordinate larger rollouts and updates
- Contribute to internal IT documentation and knowledge base articles
Requirements
- Previous experience in an IT support or service desk environment (internships or apprenticeships also considered)
- Strong problem-solving skills and a proactive mindset
- Solid understanding of hardware and basic networking concepts
- Familiarity with Windows and Mac operating systems
- Good communication skills and a user-first attitude
- Ability to work both independently and collaboratively with a global team
- Willingness to occasionally support outside standard hours as part of a global operation
Nice to Have
- IT certifications (e.g., CompTIA A+, Microsoft, ITIL)
- Experience with remote support tools and ticketing systems (e.g. Jira, ServiceNow)
- Exposure to cloud services and identity platforms (Azure AD, Google Admin Console)
- Department
- IT
- Role
- Support
- Locations
- Stockton-on-Tees
- Remote status
- Temporarily Remote
- Employment type
- Full-time
Our Perks & Benefits
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Career Development
You can develop and grow along with Montel, as we support anyone looking to further their knowledge.
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Flexible working
With teams spread across 12 countries, we understand working situations are different for everyone.
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Travel opportunities
Our HQ is in Oslo, but with satellite offices and events all over Europe, who knows where you could go!
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Open-door policy
We foster an open-door policy, ensuring that all employees feel comfortable approaching management with ideas, questions, or concerns, promoting open and transparent communication.
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Daily support
As the world of work continues to change with remote roles, AI and other new challenges we give you the tools to succeed.